FREE Worldwide Shipping on orders over $50

SHIPPING & RETURNS

REFUND POLICY

If for any reason you are not completely satisfied with your purchase, you have 14 days from the date you receive your purchase to return or exchange your purchased item, no questions asked. This does not apply to items that list in the description " PLEASE NOTE THAT THIS IS A CUSTOM-MADE ITEM THAT CANNOT BE RETURNED OR EXCHANGED.". Please see "EXCHANGES & RETURNS."

EXCHANGES & RETURNS

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@myspecialmoon.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: This does not apply to items that list in the description " PLEASE NOTE THAT THIS IS A CUSTOM-MADE ITEM THAT CANNOT BE RETURNED OR EXCHANGED.".

SHIPPING WITHIN THE UNITED STATES

Orders placed will generally ship up to 3-5 days after the date of purchase. We understand how important it is to receive your order quickly.Your order will be shipped through USPS (United States Postal Service).